This shift in viewpoint acknowledges that ESM encompasses several departments and capabilities, and ITSM becomes a specialised subset throughout the broader ESM framework. Improved collaboration: ESM encourages collaboration amongst cross-departmental groups by giving a unified platform for taking care of all services. This encourages improved conversation, in the end bringing https://enterpriseservicemanageme93570.blogsvirals.com/32533120/5-simple-statements-about-esm-explained